Privacy Policy

Effective Date: 08/08/2023

Family Focus Dental are committed to safeguarding the privacy and security of our patients' information. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal and health information in compliance with the Australian Privacy Principles (APPs) and applicable privacy legislation.

Information Collection

At Family Focus Dental, we collect essential information to provide effective dental care and services. This includes:

  • Personal Identifiers: Such as your name, address, contact details, and date of birth.

  • Health Information: Detailed medical and dental history, treatment plans, and other pertinent health information.

We obtain this information directly from you during your visits and, when necessary, from other healthcare providers to ensure comprehensive care.

Usage and Disclosure

Your personal information is utilised for the following primary purposes:

  • Dental Care Delivery: To provide accurate diagnosis and effective treatment.

  • Billing and Payment Processing: To manage financial transactions with you or through your insurance provider.

  • Service Improvement: To enhance our healthcare services and patient experience.

We disclose your information only when necessary, under strict confidentiality agreements, to:

  • Healthcare Partners: Collaborating specialists or general healthcare providers involved in your treatment.

  • Insurance Entities: For the facilitation of claims and reimbursements.

  • Compliance with Law: As required by law for public health reporting and other regulatory obligations.

Data Security

We employ robust security measures to protect your information from unauthorized access, alteration, loss, or misuse. These include:

  • Physical Security Measures: Secure storage of physical documents and controlled access to our premises.

  • Digital Security Measures: Use of encrypted databases, secure network protocols, and strict access controls.

Your Rights

You are entitled to access the personal information we hold about you and request corrections if any details are inaccurate, outdated, or incomplete. Please contact our office to initiate a request, which we aim to process within 30 days.

Concerns and Complaints

If you have any concerns about our handling of your personal information, please contact our Privacy Officer. We strive to resolve all issues promptly and transparently. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. We encourage you to review it regularly to stay informed about how we protect your privacy.